OUR COURSE: Team Leader/Supervisor

Team Leader/Supervisor Level 3 Standard

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment as a Team Leader/Supervisor.


Total cost per candidate
(Levy Employer)


Employer 5% contribution once Levy exhausted or Non Levy Employer


End Point Assessment Cost
(Paid by Kiwi)


Who is this course suitable for?

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)
Team Leaders/ Supervisors need to have the right values, behaviours, developed competences and skills to manage and lead their team successfully in their business sector. They are key roles within a workforce that enable the team to perform and achieve their goals and targets. Team leader/Supervisors motivate, inspire and develop the members of their business through mentoring and coaching.

They will be able to communicate to their team effectively using a variety of methods and provide constructive feedback as well as chair business meetings.
They will have the skills to be able to build relationships with their team and with business stakeholders. They will know how to use emotional intelligence to facilitate how they work with the team. Their understanding of conflict management will be established and they will have the ability facilitate cross team working to support delivery of organisational objectives.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally

What is required to join this course?
This qualification is designed for learners aged 16 and above. This qualification is a competency based qualification and chosen units need to be linked to their job role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 or Level 2 qualification. Learners should also have literacy and numeracy skills.

How will this course be taught?
This is a work based qualification. Learners will be visited in their workplace by an Trainer, who will assess them using observation, discussion, product evidence, assignments and witness statements. Trainers will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.

What are the career/progression opportunities?
Junior Management Consultant Level 4



KNOWLEDGE (through formal learning and applied according to business environment)

This qualification aims to introduce knowledge around the following areas relating to Team Leading:

  • -Leading People
  • -Managing People
  • -Building Relationships
  • -Communication
  • -Operational Management
  • -Project Management
  • -Finance
  • -Awareness of Self
  • -Management of Self
  • -Decision Making

SKILLS (acquired and demonstrated through continuous professional development

  • - Interpersonal excellence – managing people and developing relationships
  • - Organisational Performance – delivering results
  • - Personal Effectiveness – managing self

BEHAVIOURS (developed and exhibited in the workplace)

  • - Takes responsibility
  • - Inclusive
  • - Agile
  • - Professionalism



Team Leader/Supervisor Standard

Qualification Level

Level 3

End Point Assessment Centre


Instruction Language


Qualification Duration

12 - 18 months

Applications accepted throughout the year



We would love to hear from you. Please leave your details here and we shall be in touch within two working days of your enquiry.