Apprenticeship in HR Support Level 3 Standard

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in HR.


Total cost per candidate
(Levy Employer)


Employer 5% contribution once Levy exhausted or Non Levy Employer


End Point Assessment Cost
(Paid by Kiwi)


Levy employers can use their funds to fully pay for this qualification
Non Levy employers pay 5% contribution (£250.00) and remaining 95% can be government funded. Please make an enquiry for further details

Role Profile
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

Entry Requirements
There are no required qualifications for this apprenticeship.

The employers are keen to drive up professionalism and standards within HR so the Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge.

Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.

How will this course be taught?
This is a work based qualification. Learners will be visited in their workplace by a Kiwi trainer, who will assess them using observation, discussion, product evidence, assignments and witness statements. Trainers will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.

What are the career/progression opportunities?
Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD), the professional body for the HR sector, if they take the qualifications suggested. Without the qualification, individuals can become an Associate Member of CIPD if their end point assessment is carried out by a provider approved by the professional body.

It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship.

- Junior Management Consultant Level 4
- Operation Departmental Management Level 5

Employers involved in creating the standard:
Walter Smith Fine Foods LTD, Marks and Spencer’s, Lloyds Bank, Sanctuary Housing, Volvo, BT, Specsavers, EEF, Canon Europe, Bakkavor, Yorkshire Building Society, Marston’s PLC, Severn Trent PLC, Jaguar Land Rover Limited, Civil Service Learning, The Community Housing Group, Carillion PLC, Compass Group plc, McDonald’s UK, Dimension Data UK


  • Written communication:
    - applies a good level of written communication skills for a range of audiences and digital platforms and with regard to the sensitivity of communication
  • Research
    - analyses and contributes information on the digital environment to inform short and long term digital communications strategies and campaigns
  • Technologies
    - recommends and applies effective, secure and appropriate solutions using a wide variety of digital technologies and tools over a range of platforms and user interfaces to achieve marketing objectives
  • Data
    - reviews, monitors and analyses online activity and provides recommendations and insights to others
  • Customer Service
    - responds efficiently to enquiries using online and social media platforms

    What is being assessed
  • The Independent Assessment Organisation will develop the detailed Assessment Tools, based on this Assessment Plan.
    The End Point Assessment will be synoptic and therefore cover the knowledge skills and behaviours in the Standard. Some knowledge will be evidenced implicitly through the skills demonstrated by the apprentice e.g. providing advice on the organisation’s HR policies and procedures can only be done if the apprentice understands those policies and procedures.

    How will assessment be carried out
  • The focus of the end point assessment is on the apprentice being able to meet the requirements of the Standard and to be able to demonstrate this through the work that they have done. It takes place in the last 3-4 months of the apprenticeship, once the apprentice has met the Gateway criteria, and consists of two assessment methods:
  • Consultative Project 
  • Professional Discussion

    The Employer, Training Provider and Independent Assessment Organisation will work with the apprentice to agree the content of the Consultative Project, providing guidance as to the content, structure etc. The Independent Assessment Organisation will sign this off.
    Appendix 1 details which knowledge, skills and behaviours are expected to be covered by the two assessment methods. In the event that an apprentice cannot complete a Project covering all of the required knowledge and skills, due to their organisational circumstances, then it is permissible for a maximum of three of the listed components of knowledge / skill to be assessed in the Professional Discussion instead. This will be identified by the Independent Assessment Organisation when the content of the Project is agreed.
    The two assessment methods will build up a cumulative picture of how well the apprentice has met the requirements of the Standard.

    Consultative Project
    The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months.
    The Project will require the apprentice to describe how they have applied their knowledge and HR related skills (as set out in Appendix 1) to deliver the services required by the role as described in the Standard. It should describe a situation where the apprentice has successfully worked with a customer (probably an internal one) to deliver a specific piece(s) of HR advice or provide an HR solution(s) for them. The content of the project should include project objectives, scope of the work, description of the situation/problem/business need, methodology used, information gathered / findings, conclusions and recommendations, implementation plan. Examples of typical projects might include: providing advice/guidance to a manager / team on a range of HR matters from recruitment through to retirement; taking a defined role in a larger project run by more senior members of the HR team; carrying out analysis of HR information and producing recommendations for action. The project should be 3000 words +/- 10%.
    A more detailed brief for the Consultative Project will be provided by the Independent Assessment Organisation.
    As the Consultative Project will be relevant to the actual business context and role that the apprentice is performing, it may not be possible to cover all of the knowledge and skills that are expected in the Project, as listed in Appendix 1. If this situation arises, then a maximum of three of the listed components of knowledge / skill can be assessed in the Professional Discussion instead. This will be agreed when the Project is scoped at the start of the End Point Assessment and signed off by the Independent Assessment Organisation.

    The Consultative Project will be sent to the Independent Assessment Organisation for a fully independent assessment against the standard. It will be marked before the Professional Discussion is carried out. The Professional Discussion should be carried out within two weeks of the Project being marked.


  • Business understanding
    Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
  • HR Legislation and Policy
    Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.
  • HR Function
    Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.
  • HR Systems and Processes
    Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.


  • Service Delivery
    Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem solving
    Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & interpersonal
    Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork
    Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process improvement
    Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information
    Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development
    Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.


  • Honesty & Integrity
    Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate.
  • Flexibility
    Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.
  • Resilience
    Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.



Apprenticeship in HR Support

Qualification Level

Level 3

End Point Assessment Centre


Additional pricing information

Full funding is available for 16-18 year-olds. Funding may also be available for those 19+, however this based on prior attainment and on an individual basis. Please refer to Levy & Non Levy funding page.

Instruction language


Qualification Duration

The length of this apprenticeship should typically be 18 - 24 months.



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