Operations Departmental Management Level 5

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Management.


Total cost per candidate
(Levy Employer)


Employer 5% contribution once Levy exhausted or Non Levy Employer


End Point Assessment Cost
(Paid by Kiwi)


Who is this course suitable for?

Learners who work in Senior Strategic management roles. The learner will need to be involved in the long term strategic planning for the organisation, not the operational planning. They will be developing strategic plans and managing strategic change. The learner will be designing business processes to support the strategic plan, whilst supporting the middle management who are working towards the operational planning and enforcing the overall objectives.

What is required to join this course?

This qualification is designed for learners aged 16 and above who are working in a team leading role or similar. This qualification is a competency based qualification and chosen units need to be linked to their job role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 3/4 qualification. Learners should also have literacy and numeracy skills.

What will I learn on this course and how will I be assessed? What qualifications will I achieve?

Learners will be required to complete five mandatory units:

  • Contribute to the development of a strategic plan
  • Design business processes
  • Manage strategic change
  • Provide leadership and management

Then choose from a wide variety of optional units against their job role to gain the full qualification against the required credits, these range from :

  • Establish business risk management processes
  • Develop and manage collaborative relationships with other organisations
  • Optimise the use of technology
  • Manage product and/or service development
  • Manage strategic marketing activities

At least 3 units that are relevant to the learner’s job role need to be selected from the options above, which are level 5. These will then be supported by a further choice of level 4 units to comply with the required credit value.

How will this course be taught?

This is a work based qualification. Learners will be visited in their workplace by an Assessor, who will assess them using observation, discussion, product evidence, assignments and witness statements. Assessors will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.

What are the career/progression opportunities?

University / Open University



  • Unit 01
    Principles of management and leadership


  • Unit 02
    Management of change
  • Unit 03
    Management activities
  • Unit 04
    Developing successful business teams
  • Unit 05
    Personal development
  • Unit 06
    Recruitment and selection
  • Unit 07
    Financial awareness for managers
  • Unit 08
    Marketing principles for managers
  • Unit 09
    Management decision making
  • Unit 10
    Leadership in your organisation
  • Unit 11
    Managing staff performance
  • Unit 12
    Customer relationship management
  • Unit 13
    Managing projects
  • Unit 14
    Managing budgets
  • Unit 15
    Quality management in an organisation
  • Unit 16
    Principles of strategic management
  • Unit 17
    Managing innovation in an organisation
  • Unit 18
    Managing communications at work



Diploma in Management

Qualification Level

Level 5

Awarding organisation

Pearson Education Ltd (Formerly EDI)



Additional pricing information

Full funding is available for 16-18 year-olds. Funding may also be available for those 19+, however this based on prior attainment and on an individual basis. Please contact us for the latest Apprenticeship funding opportunities.

Instruction language


Qualification Duration

Minimum of 18 months

Applications accepted throughout the year.



We would love to hear from you. Please leave your details here and we shall be in touch within two working days of your enquiry.