Operations Departmental Management Level 5

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Management.


Total cost per candidate
(Levy Employer)


Employer 5% contribution once Levy exhausted or Non Levy Employer


End Point Assessment Cost
(Paid by Kiwi)


Who is this course suitable for?

Learners who work in Senior Strategic management roles. The learner will need to be involved in the long term strategic planning for the organisation, not the operational planning. They will be developing strategic plans and managing strategic change. The learner will be designing business processes to support the strategic plan, whilst supporting the middle management who are working towards the operational planning and enforcing the overall objectives.

What is required to join this course?

This qualification is designed for learners aged 16 and above who are working in a team leading role or similar. This qualification is a competency based qualification and chosen units need to be linked to their job role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 3/4 qualification. Learners should also have literacy and numeracy skills.

What will I learn on this course and how will I be assessed? What qualifications will I achieve?

Learners will be required to complete five mandatory units:

  • Contribute to the development of a strategic plan
  • Design business processes
  • Manage strategic change
  • Provide leadership and management

Then choose from a wide variety of optional units against their job role to gain the full qualification against the required credits, these range from :

  • Establish business risk management processes
  • Develop and manage collaborative relationships with other organisations
  • Optimise the use of technology
  • Manage product and/or service development
  • Manage strategic marketing activities

At least 3 units that are relevant to the learner’s job role need to be selected from the options above, which are level 5. These will then be supported by a further choice of level 4 units to comply with the required credit value.

How will this course be taught?

This is a work based qualification. Learners will be visited in their workplace by an Assessor, who will assess them using observation, discussion, product evidence, assignments and witness statements. Assessors will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.

What are the career/progression opportunities?

University / Open University


KNOWLEDGE (through formal learning and applied according to business environment)

  • - Operational Management
  • - Project management
  • - Finance
  • - Leading People
  • - Managing People
  • - Building relationships
  • - Communication
  • - Self-awareness
  • -Management of Self
  • -Decision Making


  • - Operational Management
  • - Project management
  • - Finance
  • - Leading People
  • - Managing People
  • - Building relationships
  • - Communication
  • - Self-awareness
  • -Management of Self
  • -Decision Making


  • - Takes Responsibility
  • - Inclusive
  • - Agile
  • - Professionalism



Diploma in Management

Qualification Level

Level 5

Awarding organisation

Pearson Education Ltd (Formerly EDI)



Additional pricing information

Full funding is available for 16-18 year-olds. Funding may also be available for those 19+, however this based on prior attainment and on an individual basis. Please contact us for the latest Apprenticeship funding opportunities.

Instruction language


Qualification Duration

Minimum of 18 months

Applications accepted throughout the year.



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