Diploma in Hospitality Level 2

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Hospitality.







Who is this course suitable for?

This Apprenticeship acts as an entry and progression route for new staff in the sector, as well as giving existing staff the opportunity to up-skill. Apprentices will train in a range of settings of different sizes and undertake a range of duties including servicing customers, preparing and cooking food, serving drinks, working on reception, cleaning and preparing rooms.

What is required to join this course?

This qualification is designed for learners aged 16 and above. This qualification is a competency based qualification and chosen units need to be linked to their job role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. Learners should also have literacy and numeracy skills.

This qualification aims to:

This qualification is aimed at those working in, or who wish to enter, the hospitality industry. It must be assessed in the workplace or in a realistic working environment to allow leaners to gain hands-on experience as they train. It allows flexibility in choice for the learner to take units from different pathways. This qualification is designed for learners employed, or who aspire to be employed, in hospitality roles, for example: hospitality services assistant - working in a range of settings of different sizes where employers expect staff to undertake a range of duties. This qualification has been developed in association with People 1st, the Sector Skills Council for Hospitality, Leisure, Travel and Tourism and is based on the National Occupational Standards for the industry. This qualification may also form part of the Intermediate Level Apprenticeship in Hospitality. Completion of this course will help to prepare learners for working in the Hospitality industry where they would be expected to undertake a range of duties including serving

How will this course be taught?

This is a work based qualification. Learners will be visited in their workplace by an Assessor, who will assess them using observation, discussion, product evidence, assignments and witness statements. Assessors will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.

What are the career/progression opportunities?

Level 3 Diploma in Hospitality Supervisory Services



  • Unit 01
    Maintenance of a safe, hygienic and secure working environment
  • Unit 02
    Working effectively as part of a hospitality team
  • Unit 03
    Give customers a positive impression of yourself and your organisation


  • Unit 04
    Maintain food safety when storing, holding and serving food
  • Unit 05
    Maintain food safety when storing, preparing and cooking food
  • Unit 06
    Prepare and clear areas for counter and takeaway service
  • Unit 07
    Provide a counter and takeaway service
  • Unit 08
    Prepare and clear areas for table service
  • Unit 09
    Serve food at the table
  • Unit 10
    Provide a silver service
  • Unit 11
    Provide a buffet and carvery service
  • Unit 12
    Convert a room for dining
  • Unit 13
    Prepare and clear the bar area
  • Unit 14
    Serve alcoholic and soft drinks
  • Unit 15
    Prepare and serve cocktails
  • Unit 16
    Prepare and serve wines
  • Unit 17
    Prepare and serve dispensed and instant hot drinks
  • Unit 18
    Prepare and serve hot drinks using specialist equipment



Diploma in Hospitality

Qualification Level

Level 2

Awarding organisation

Pearson Education Ltd (Formerly EDI)



Additional pricing information

Full funding is available for 16-18 year-olds. Funding may also be available for those 19+, however this based on prior attainment and on an individual basis. Please contact us for the latest Apprenticeship funding opportunities.

Instruction language


Qualification Duration

Minimum of 12 months

Applications accepted throughout the year.



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