OUR COURSE: CUSTOMER SERVICE
This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Customer Service.
Total cost per candidate
Employer 5% contribution once Levy exhausted or Non Levy Employer£175.00
End Point Assessment Cost
(Paid by Kiwi)
Who is this course suitable for?
One of the most popular Apprenticeships in the UK, the customer service industry covers many sectors and job roles that are relevant to Intermediate Apprentices.
There are a wide variety of other job roles that are complemented by customer service skills at this level and that could benefit those choosing to undertake the Customer Service Intermediate Apprenticeship.
Those Apprentices completing their Intermediate Apprenticeship can go on to further training and education such as the Advanced Apprenticeship in Customer Service or other Advanced Apprenticeships where customer service plays an important part eg Business Administration.
What is required to join this course?
This qualification is designed for learners aged 16 or above. This qualification is a competency based qualification and chosen units need to be linked to their job role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. Learners should also have literacy and numeracy skills.
This qualification aims to:
The objectives of this qualification are to help learners to:
How will this course be taught?
This is a work based qualification. Learners will be visited in their workplace by an Assessor, who will assess them using observation, discussion, product evidence, assignments and witness statements. Assessors will require access to carry out observation of the learner in the workplace demonstrating their skills, attributes and competencies. This will be necessary and will be used to assess your competence in your job.
What are the career/progression opportunities?
Level 3 Diploma in Customer Service or Business Administration
KNOWLEDGE (through formal learning and applied according to business environment
SKILLS (acquired and demonstrated through continuous professional development)
BEHAVIOURS (developed and exhibited in the workplace)
Pearson Education Ltd (Formerly EDI)
Full funding is available for 16-18 year-olds. Funding may also be available for those 19+, however this based on prior attainment and on an individual basis. Please contact us for the latest Apprenticeship funding opportunities.
Minimum of 12 months
Applications accepted throughout the year.
The support that we have had from Kiwi has been better than any other training provider we have previously worked with. Their professionalism and industry knowledge is outstanding. Kerry Weir, Team Leader, Enham Trust
I have been very impressed with the apprentices Kiwi has recruited within our business. We have had three over the past two years and all have fitted in extremely well and contributed to our growing business. Dan Peachey, Commercial Director, Intonation Ltd
Great training and excellent flexibility around our business. Kiwi training assessors came out to see my staff at all odd hours as our carers don’t work 9-5 hours. We have had 15 staff complete and will be putting the next cohort through Kiwi too. Cindy Grant, Registered Manager, Squirrels Care Home
We previously used a college to deliver our hospitality courses to our staff, but we didn’t want to release our apprentices off site one day a week. Kiwi assessors came out and delivered on site. This helped with productivity and staff moral as our young staff didn’t want to sit in a classroom. Working well and very pleased with the results. Kelly Travers, Operations Director, Costa Coffee